terms & conditions



Jerom V.O.F.

De Beukelaerlaan 31

citytours -at- sirjerom -dot – be

0473 30 24 52


Article 1: General provisions

The e-commerce website of Jerom VOF, a company with registered office at De Beukelaerlaan 31, B-2180 Ekeren, BTW BE 0757.519.322, RPR Antwerp, (hereinafter ‘Jerom VOF’) offers its customers the opportunity to purchase the products from its online store to buy.
These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Jerom V.O.F. the Customer must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless these have been expressly agreed in advance, in writing and by Jerom V.O.F. be accepted.

Article 2: Pricing

All prices stated are expressed in EURO, always including VAT and all other duties or taxes required by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.
The price statement refers exclusively to the articles as described verbatim. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer bind Jerom V.O.F. not. Jerom V.O.F. is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Jerom V.O.F. is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.

The offer is valid as long as stocks last and can be adjusted or withdrawn at any time by Jerom V.O.F..

Jerom V.O.F. cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

Article 4: Online purchases

The order proceeds as follows:

  • The Customer adds the desired items to the shopping cart (all prices include VAT)
  • The Customer chooses “Checkout”
  • The Customer enters the following data:
    • Shipping and billing address
    • Desired shipping method
    • Desired payment method
  • The Customer checks the order and corrects it where necessary
  • The Customer agrees to the General Terms and Conditions” and confirms the order
  • You can think up until the last moment. Afterwards, the right of withdrawal can still be used.
  • The purchased items will be delivered as soon as possible.

Payment is made by bank transfer to account number BE53 7360 7784 1453

Jerom V.O.F. is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and execution of the agreement

Items ordered through this web store are delivered in Europe, Switzerland and the United Kingdom.

Shipments will be prepared within 1 working day after payment confirmation is received and will normally be delivered by postal services within one week.

Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Customer’s place of residence within 30 days of receipt of the order provided payment is received in time.

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer to Jerom V.O.F. without delay.

The risk due to loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice has not been made by Jerom V.O.F. was commanded.

City Tour tickets purchased online will be sent via email as soon as payment has been confirmed. 

Article 6: Retention of title

The delivered items remain the exclusive property of Jerom V.O.F. until full payment has been made by the Customer.

The Customer undertakes, if necessary, to third parties to the retention of title of Jerom V.O.F. to point out, e.g. to anyone who would seize the items not yet fully paid for.




The provisions of this article only apply to Customers who purchase items online from Jerom V.O.F. in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last good.

To exercise the right of withdrawal, the Customer must Jerom V.O.F. by means of an unambiguous statement (e.g. in writing by post, fax or e-mail) of its decision to withdraw from the agreement. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

The Customer can also electronically fill in the model withdrawal form or another clearly formulated statement and send it by email. If the Customer makes use of this option, we will immediately send the Customer a confirmation of receipt of his withdrawal on a durable data carrier (e.g. by e-mail).

In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods to Jerom V.O.F. without delay, but in any case no later than 14 calendar days after the day on which he made his decision to withdraw from the agreement. has communicated, return or hand over to Jerom V.O.F.. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the returned product is in any way diminished in value, Jerom V.O.F. reserves the right to hold the Customer liable and to claim compensation for any decrease in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. determine goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

Tickets purchases for a City Tour can be reimbursed up to 4 days before the planned tour.

If the Customer withdraws from the agreement, Jerom V.O.F. repay all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after Jerom V.O.F. has been informed of the Customer’s decision to withdraw from the contract. With sales agreements, Jerom V.O.F. wait with the refund until he has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs as a result of the Customer’s choice for a different method of delivery than the one provided by Jerom V.O.F. The cheapest standard delivery offered will not be refunded.

Jerom V.O.F. repays the Customer with the same payment method with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

  • service agreements after the full performance of the service;
  • the delivery or provision of goods or services whose price is subject to fluctuations in the financial market on which Jerom V.O.F. has no influence and which may occur within the withdrawal period;
  • the delivery of goods manufactured according to the Customer’s specifications, or that are clearly intended for a specific person;
  • the supply of goods that spoil quickly or with a limited shelf life;
  • the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • the delivery of goods that are irrevocably mixed with other products after delivery;
  • the supply of alcoholic beverages, the price of which is agreed upon at the time of the conclusion of the sales contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the company has no influence;
  • agreements whereby the Customer Jerom V.O.F. specifically requested to visit him to carry out urgent repairs or maintenance;
  • the delivery of sealed audio and sealed video recordings and sealed computer software, the seal of which has been broken after delivery;
  • the supply of newspapers, periodicals or magazines, with the exception of contracts for a subscription to such publications;
  • agreements concluded during a public auction;
  • the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering and services related to leisure activities, if a specific date or period of performance is provided for in the agreements;
  • the delivery of digital content that is not delivered on a tangible medium, if the execution has started with the express prior consent of the Customer and provided the Customer has acknowledged that he loses his right of withdrawal (e.g. downloading music, software) ;
  • the contracts for betting and lotteries services.


Article 8: Warrantee

Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights. To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods. For items purchased online and delivered to the Customer’s home, the Customer must contact Jerom V.O.F and return the item at his expense. In the event of a defect, the Customer must inform Jerom V.O.F. inform as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement lapses. The legal warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the article, use, poor maintenance, or any other abnormal or incorrect use. Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless proven otherwise by the Customer.

Article 9: Customer Service

The customer service of Jerom V.O.F. can be reached by e-mail at citytours -at- sirjerom -dot -be or by post at the following address De Beukelaerlaan 31, B-2180 Ekeren. Any complaints can be directed to this.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights to which Jerom V.O.F. In the event of non-payment or late payment, the Customer will owe an interest of 10% per year on the unpaid amount from the date of default by operation of law and without notice. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, Jerom V.O.F. reserves the right to take back the items not (fully) paid for.

Article 11: Violation of validity – non-renunciation

If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Jerom V.O.F. to enforce any of the rights set forth in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.

Article 12: Change of conditions

These Terms and Conditions are supplemented by other terms and conditions that are explicitly referred to, and the general terms and conditions of sale of Jerom V.O.F.. In the event of any contradiction, these Terms and Conditions shall prevail.

Article 13: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 14: Applicable law – Disputes

Belgian law applies, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer’s place of residence have jurisdiction in legal disputes. The Consumer can also contact the ODR platform (http://ec.europa.eu/consumers/odr/</a >).


Appendix 1: Model withdrawal form

Dear Customer, You only have to fill in and return this form if you want to revoke the agreement.

To Jerom V.O.F., De Beukelaerlaan 31, B-2180 Ekeren, 0757.519.322:

I/We (*) hereby give notice to you that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*):

Ordered on (*)/Received on (*):

Name(s) consumer(s) :

Address consumer(s) :

Signature of consumer(s):

(*) Strike out what is not applicable.